Terms & Conditions

Enquire Core designs, builds and manages bespoke, done-for-you enquiry-response systems for businesses. "We", "us" and "our" mean Enquire Core; "you" means the business using our website or services.

• Trading name: Enquire Core
• Legal entity and company number: [LEGAL ENTITY / COMPANY NUMBER TO BE CONFIRMED BEFORE PUBLICATION]
• Address: [BUSINESS ADDRESS TO BE CONFIRMED BEFORE PUBLICATION]
• Contact: harris.charles@enquirecore.com

These terms apply to use of this website and to the services we provide to customers. Where we agree bespoke terms with a customer in writing, those terms take precedence over these general terms where they clearly say so.

We are a service business, not an off-the-shelf software platform. Each system is designed around the individual customer and may include automated enquiry responses, qualification, next-step handling and team alerts, as agreed in the customer's scope.

The Free Enquiry Audit offered on this website is free and places no obligation on you to buy anything.

• The scope of each system is agreed in writing — normally through a proposal, written specification, email confirmation or similar written agreement.
• Work begins once you have approved the agreed scope and the setup payment has been received.
• Any changes to the agreed scope must be agreed in writing.
• We may charge separately for substantial changes or additional functionality outside the agreed scope.

• A one-off setup fee is agreed in writing before work begins.
• The amount depends on the agreed scope and complexity.
• The setup fee is normally payable before implementation begins.
• Additional work outside the agreed scope must be agreed separately before it is carried out.

• The ongoing subscription is billed monthly in advance.
• The monthly amount is agreed before the service begins.
• The subscription covers the ongoing service and support described in your agreed scope.
• Work outside the agreed scope may incur additional charges, which will be agreed with you beforehand.

We do not publish fixed pricing tiers. Prices depend on the scope and complexity of your requirements and are agreed with you before work begins. VAT, where legally applicable, will be charged as required.

• provide accurate information about your business and how you handle enquiries;
• give us timely access to the accounts, content and approvals we reasonably need;
• review and approve responses and wording used on your behalf;
• make sure you have the right to use any content and data you provide to us;
• meet your own legal obligations towards your customers, including data protection.

Customer systems may rely on third-party services (such as email, messaging or calendar tools) chosen for that customer. Those services are subject to their own terms, and we are not responsible for their availability, changes or failures.

Systems may operate outside normal business hours — including evenings, weekends and bank holidays — where configured to do so. This is not a guarantee of uninterrupted availability.

We will use reasonable efforts to maintain and support customer systems, but we cannot guarantee uninterrupted or error-free operation. We do not offer a formal uptime service level or 24/7 human support unless separately agreed in writing.

• We keep ownership of our pre-existing materials, know-how, templates, methods, reusable components and other intellectual property.
• You keep ownership of the content and data you provide to us.
• Ownership or licence arrangements for bespoke deliverables are set out in your specific written agreement. You do not automatically own the underlying software, automation logic, templates or third-party infrastructure used to deliver the service.

We treat information about your business as confidential and use it only to provide the service. Personal data is handled in line with applicable data protection law and our Privacy Policy, together with any data-processing terms agreed with you.

• You may cancel the monthly subscription by giving 30 days' written notice, unless your separate written agreement says otherwise.
• Any fees already due remain payable.
• Setup fees are non-refundable once implementation work has begun, except where the law requires otherwise.

On cancellation, the monthly service ends at the end of the applicable notice period. Customer data will be handled in line with the agreed service arrangements and applicable data protection requirements.

Specific arrangements for customer-owned data, systems, accounts, integrations and credentials may be set out in your separate agreement. We do not promise automatic transfer or export of every system or integration unless this has been technically agreed for you, and third-party infrastructure is not transferred as a matter of course.

• Nothing in these terms excludes or limits liability that cannot legally be excluded or limited — including liability for fraud, or for death or personal injury caused by negligence.
• To the extent permitted by law, we are not responsible for indirect or consequential losses.
• Our total liability under a customer agreement is limited to the total fees you paid us in the 12 months immediately before the event giving rise to the claim, except where a different limitation is required by law.

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights you may have under applicable law.

We may update these terms from time to time. Changes do not affect agreements already made unless agreed with you. The "last updated" date shows when they last changed.

Questions about these terms can be sent to harris.charles@enquirecore.com.